Sales assistant

Sales AI

The Sales Assistant is an intelligent conversational AI system designed to enhance sales operations by engaging with customers, understanding their needs, and providing personalized product recommendations. Built on RAG (Retrieval-Augmented Generation) technology, the system combines intent detection, dialogue management, and contextual LLM capabilities to deliver natural, helpful interactions. It analyzes customer sentiment and intent in real-time, suggesting relevant products and services while maintaining a conversational, non-intrusive approach that builds trust and drives conversions.

Completed20246 months

Project Overview

Client:SalesForce Dynamics
Duration:6 months
Team Size:7 developers
Status:Completed

Technologies Used

sales AIRAGintent detectiondialogue managementNLP assistantcontextual LLM

Key Features

  • Real-time customer intent detection
  • Sentiment analysis and response
  • Personalized product recommendations
  • Natural dialogue management
  • Sales pipeline integration
  • Performance analytics dashboard

Challenges Overcome

  • Understanding nuanced customer intent
  • Maintaining natural conversation flow
  • Providing accurate product recommendations
  • Balancing sales goals with customer experience

Results Achieved

  • 45% increase in lead conversion rate
  • 60% reduction in response time
  • 35% improvement in customer engagement
  • 50% increase in qualified leads