Text Analytics
Our Sentiment Analysis engine is a real-time text analytics platform that processes customer feedback, reviews, social media comments, and other text data to identify emotions, tone, and opinions. Using advanced LLM technology and zero-shot classification, the system can analyze sentiment across multiple dimensions including polarity, emotion, and intent. The engine processes text in real-time, providing instant insights that help organizations understand customer sentiment, track brand perception, and respond proactively to feedback and concerns.